improve
improve
improve
We know how big of a task it may seem to overhaul a membership system or to contact 1,000’s of members during renewal time so why not leave the hard work to us while you reap the results! We work hard on improving your systems and databases to ensure you are using them to their full potential.
marketing strategies
Are you still sending all of your member correspondence through snail mail? Are you sending SMS messages and receiving a large opt-out return? Perhaps you're not targeting the right people for your SMS?
We listen to you and create strategies to get the most out of your marketing budget.
Direct marketing can often take up a lot of your time - pulling lists from systems, identifying who you want to send information to and then you end up wondering if you are even getting a return on it. We will put your mind at ease, identifying who to send marketing to, sending the information and reporting on the uptake or return of the communications.
databases
Do you need to improve your database integrity or require better integration of your many systems? As we are moving at a rapid rate into the digital world, it is becoming more and more important to have good quality data. This data helps us to contact the people who support our businesses, it tells us what our members love at the Club and helps us make decisions about what works and what doesn’t.
At Membership and Loyalty Solutions we analyse, identify and improve your current data. This can include cleansing current membership data, integrating your system data to create a holistic picture or simply getting your databases to work the way you need them to.
member retention
Do you send out your renewal notices, cross your fingers and hope your members come in to renew? Are you using this important time to check data is correct? It is so much easier to keep a member than it is to get a new one, so why don’t we focus more on renewal strategies to retain the people who have already made the decision to be a member?
We have a plan! We work with you to devise a strategy to obtain the best retention rates possible. We identify strategies that can make the process easier for your members to renew, train your staff to maximise new memberships and renewals, create valuable promotions, identify important members you can’t possibly lose and ensure all the important contact information is being collected.
